Customer Service Hours:

Our customer service hours are 10am - 3pm EST Monday - Friday. All questions are responded to within 72 hours.

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Why should I Subscribe?

With emails you are able to find out what's new with Zariyam as well as find out about future products and promotions before anyone else. We let those who subscribe via email gain access to our new inventory before they are announced anywhere else. That is why many of our items tend to be sold out.

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Payment:

Must I login to PayPal or have a PayPal account to make a purchase?

No, you do not need to login or to create an account with PayPal to make a purchase. You can check out as a guest via the PayPal Portal using your card information.

What currency are your products set in?

All products are set by default in USD.

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Ordering:

Must I login to the website to make a purchase?

You do not need to login or to create an account to make a purchase. You can check out as a guest. But to be alerted about new products and announcements you should subscribe.

How do I know if my order has been placed?

You will receive an order confirmation notice to the email address you provided along with a receipt. Be sure to check your spam folder as well for an order confirmation. Also, make sure you enter your correct email address. Any misspelling can affect whether you receive an email confirmation.

I've just placed my order, can I change it?

Not at this time. If you placed an order and would like to add an item, you will have to place another order.

Why am I missing an item from my order/ has my order been cancelled?

Our items sell out super quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. These cases are rare. If an item in your order sells out, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.

The product I want is no longer there....what do I do?

Please keep checking back on our site and look out for our emails for any restock updates. Also please check our respective Social Media pages: Instagram/Twitter (@Zariyam144).

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Pre-orders:

What does it mean when an item says Pre-order Ship Date?

Pre-order means the item will be available to ship on that date. The date stated is when the item ships. You are charged to reserve your item for that ship date.

If I purchased more than one item and one of the items is on pre-order when will I receive my shipment?

We ship out all available items at one time. A purchased pre-order item is shipped out on the stated ship date for that particular item. Once we have received it or have made the necessary quota, the item is then shipped to you.

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Shipping + Processing:

Processing time is roughly 1-14 business days depending on the item(s) purchased.

NO weekends, Holidays or observed Feast Days are included in this timeline. All orders placed during these times will not be processed until the next business day. Processing means the time between when you place the order and when it is shipped. A majority of our products are handmade to order and we work hard to get each order out in a timely manner.

How do I track my order?

Once your is ready to be shipped, you will be given a USPS tracking number at which point you will be able to keep track of your order. 

When can I expect my shipment to arrive?

We ship via USPS.

• For Domestic Orders

  • USPS First Class Mail : 3-5 Business days

• For International Orders

• • USPS Priority Mail: 5 - 12 business days

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If you qualify for free shipping (for domestic orders only), all orders will be shipped USPS First Class Mail.

Where do we ship?

We currently ship to the Domestic US and Canada only. If we gain enough customers we will ship internationally. 

I have not received my order even though the tracking says shipped. What do I do now?

Once the item has been shipped, it is no longer in our hands. You will need to contact USPS with the tracking number provided to gain more information. If signature confirmation shows that it was signed for, you will need to contact USPS.

My order says delivered but I didn't receive my package. What do I do now? 

Zariyam is not responsible for missing or lost packages. Once orders leave our facility, they become the property of the shipper. If your package is delivered and you are unable to locate, please contact your family members and neighbors first as they often end up in familiar hands. If you are still unable to locate your package, please contact your shipping provider. Additionally, if they are unable to recover your package, please reach out to Customer Service.

​I need the item reshipped. I accidentally gave the wrong shipping address.

If you provided the wrong shipping address and needed the item reshipped to you, you will be sent an additional invoice, with new shipping cost, to have the item reshipped. Please double check the address you entered before you complete your purchase.We ship to the address provided. All orders from this site go through PayPal and if you have a wrong shipping address on file with them, you will need to contact them and make sure that your address is updated with them before we can ship out to that address or it will be shipped out to the address provided within PayPal. We only ship to the address you provided within PayPal. 

Do I need to sign for my packages?

Yes, on all orders $250 or more.

​Do you ship to P.O. Boxes?

Yes, we ship to P.O. Boxes 

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Returns + Exchanges:

What is your return policy?

 ALL SALES ARE FINAL.

What is your exchange policy for product orders?

Due to the nature of the products being sold we are unable to process exchanges at this time unless an item that was purchased was through a third-party vendor.

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Cancellations:

If you wish to cancel your order, you must email us at yawabath@zariyam.com before your order is processed and we will offer you a full refund. PLEASE NOTE: We can only issue a refund to you immediately, but we CANNOT make it show up in your account immediately. The money has to be processed back into your account and the time differs from bank to bank.